AWS Managed Service Provider, by engineers who've operated AWS since EC2 launched.
We cover what you run on AWS in two ways. We monitor your services and fix what breaks during the coverage window you choose. Or, for a fuller hand-off, we manage the AWS operations you choose, with monitoring and incident response included. The same team has managed customers' production environments at Server Surgeon since 2005.
For teams on AWS without a 24/7 ops team.
If you run real AWS infrastructure, EC2, RDS, autoscaling, load balancers, a VPC, and you're the one who gets paged when it breaks, we take that off your hands, from AWS monitoring and incident response to day-to-day AWS IT support.
We offer two services. Pick the one that fits, or ask us which.
Cloud Monitoring Service on AWS
We watch your AWS environment and handle incidents during the coverage window you choose: around the clock, after hours, business hours, or a custom schedule. When something breaks, a real engineer is engaged within 10 minutes, not just an auto-acknowledgement, and handles it within the guardrails you set. Priced to your environment.
Managed Cloud Services on AWS
You pick which parts of your AWS we manage: patching, backups and disaster recovery, scaling, security, networking, day-to-day administration. We manage them; you keep control of the limits. Custom-scoped and custom-quoted depending on your needs. It can include the monitoring and response above.
What our AWS managed services cover.
- EC2 and Auto Scaling
- RDS and self-managed MySQL, MariaDB, and PostgreSQL
- VPC, load balancers, DNS, and CDN
- S3, EBS, backups, and disaster recovery
- IAM, security hardening, and patching
- CloudWatch alarms, logs, and dashboards
A note on Windows servers: we support Microsoft Windows in a limited way. We monitor Windows instances and respond with server reboots and service restarts, and that's where our Windows support ends. Our depth is Linux. If you need more, tell us what you run and we'll be straight about the fit.
You set the limits. We stay accountable.
You set the guardrails and escalation rules, the lines we don't cross. Our access to your systems is least-privilege and logged. The engineer working your issue is a real, named senior engineer who signs their name to every ticket and email, and you'll also have a named primary technical contact for your account.
We're not new to AWS.
The same engineers have managed customers' production environments since 2005 at Server Surgeon, and AWS environments since AWS launched EC2 in 2006.
You can check the track record yourself →Priced to your environment, never a percentage of your cloud bill. No setup fee, no hidden costs. Cloud Monitoring Service is priced by environment and coverage; Managed Cloud Services is custom-quoted.
30-day money-back guarantee · No long-term contract, month-to-month · No setup fee · Backed by a written SLA, with custom SLAs available
Hand off your AWS.
Tell us what you run on AWS and how you'd like it covered, and we'll send you a quote. No obligation.